Installation
From first contact to real speed, step by step
What we handle, what you need to have ready, and what to expect on the day. No surprises.
The installation, step by step
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01
Tell us your situation
WhatsApp, email or form. We reply in your language the same working day.
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02
We check coverage
We confirm whether your address has fiber or needs Starlink, and give you a clear quote.
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03
Installation
A Roxi+ technician comes to your home, installs the equipment, tests the speed, and leaves only when it all works.
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04
Activation
Your connection is live the same day. SIM and mobile line delivered by hand or eSIM.
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05
Ongoing support
If anything goes wrong, WhatsApp us and a human replies — not a bot, not a phone tree.
Before the technician arrives
Five minutes of prep save half an hour on installation day.
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ID document ready
DNI, NIE or passport. We need it to activate the line with the carrier.
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Decide where you want the router
Near a power outlet, central in the home for best WiFi coverage.
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Block out the time slot
We confirm the exact time the day before. An adult should be home.
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Phone with WhatsApp ready
In case the technician needs to reach you to access the building or coordinate the last leg.
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Old router accessible
If you're switching from another provider, leave the old equipment visible. We'll help unplug it.
What to expect from the Roxi+ technician
Arrives with all the gear, leaves the house clean, and only leaves once you confirm everything works.
Arrives identified
Roxi+ uniform and visible ID. We tell you their name on WhatsApp before they arrive.
Brings everything needed
Router, cables, tools, mounts. You don't have to buy anything extra.
Explains how it works
Shows you how to reboot the router, change the WiFi password, and what the status lights mean.
Measures the real speed
Runs a speedtest in front of you. If it doesn't hit the contracted speed, they don't leave until it's fixed.
Leaves it tidy
Picks up leftover cabling, packaging, and any drilling dust. Takes the old equipment away if you'd like.
After installation
If anything in the first days isn't as expected — weak WiFi in one room, questions about the router app, issues with the mobile line — message us on WhatsApp and we'll fix it. No waits, no phone tree, in your language.
WIFI Calling (VoWIFI)
Make and receive calls over any WIFI network, even without mobile coverage.
How VoWIFI works